Introduction
At Brand IQ, customer satisfaction is our top priority. We are committed to delivering high-quality promotional marketing items, ensuring our customers have a positive experience. This policy outlines the guarantees, warranties, and protection measures we provide to manage the impact and value created for our customers.
Product/Service Guarantee
We stand behind the quality of our products and offer a satisfaction guarantee. If you are not completely satisfied with your order, you may reach out within 30 days.
For specific services, we provide a satisfaction guarantee where issues will be addressed promptly, often offering reprints or refunds if problems cannot be resolved.
Warranty
We offer a 6 month warranty on promotional items. This warranty covers any defects in materials or workmanship under normal use for products. During the warranty period, we will repair or replace products at no charge if they prove defective.
Warranty Coverage Includes:
● Defects in materials and workmanship (for products)
● Repairs, replacements, or re-performance of defective parts, products, or services
Warranty Exclusions:
● Damage or issues caused by misuse, abuse, or neglect
● Normal wear and tear
● Products altered or repaired by unauthorized personnel
● Issues arising from customer-provided specifications that were followed accurately
Protection Policy
In addition to our guarantees and warranties, we offer the following protection measures to
ensure the well-being and satisfaction of our customers:
Customer Support:
Our customer support team is available to assist you with any questions or concerns you may have about our products or services. You can reach us at [insert contact details].
Return and Exchange Policy:
If you need to return a product or request an updated service, please contact our customer support team within 30 days of purchase or service completion. We will provide instructions on how to proceed.
Complaints and Dispute Resolution:
If you have a complaint or dispute regarding our products or services, please contact us at info@brandiqinc.com. We are committed to resolving any issues promptly and fairly, often offering replacement and/or reimbursement if problems cannot be resolved.
Privacy and Data Protection:
We are dedicated to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your data. You can view our privacy policy here: Privacy Policy
How to Claim Warranty
1. Contact our customer support team at [insert contact details] with your purchase details and a description of the defect.
2. Our team will provide instructions on how to send the product back for inspection.
3. Once the product is received, we will inspect it and determine whether the defect is covered under our warranty.
4. If the defect is covered, we will repair or replace the product at no charge.
5. If the defect is not covered, we will notify you and provide an estimate for the repair costs.
Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our customer protection and warranty practices.
Contact Information
For any questions or concerns regarding this policy, please contact us at:
Brand IQ
12254 Hwy 3, #B250
Webster, TX 77598
(281) 218-6403
info@brandiqinc.com
www.brandiqinc.com
Brand IQ is committed to ensuring that our customers receive the highest level of service and satisfaction. We value your feedback and strive to continuously improve our offering to meet your needs.